Charter

The end result of the planning phase is a PMO Charter.

It should contain the following elements:

PMO Mission

What are the PMO’s primary objectives and strategy to achieve them?

Customers and Stakeholders

Who are the primary customers and stakeholders?

Service Offerings

What are the main functions performed?

Organizational Structure

How is it organized, and what are the roles/responsibilities?

KPIs

What metrics will it be measured by, and what are the targets or success criteria?

Budget

What does it cost to implement and run it?

Tools

What PPM (project portfolio management) tools are required?

Roadmap

What is the implementation plan, or what, how, and when are gaps closed?