Priority

In the dynamic change management landscape, prioritising change requests is essential to allocating resources and managing risks effectively. This priorities framework categorises changes into four levels: Standard, Normal, Major, and Emergency. Each category is defined by its complexity, potential impact, and required authorisation level.

This structured approach ensures that the organisation can respond effectively to various change scenarios while minimising disruptions and maximising efficiency. Understanding these priorities enables stakeholders to navigate the change management process more effectively, contributing to the overall success of change initiatives.

Standard

Standard changes are straightforward and frequent, necessitating documentation without authorisation.

o Straightforward

o Frequent

o Document needed

o No authorisation is needed

Normal

Normal changes, while important, require a full review and authorisation from the Change Advisory Board (CAB).

o Important

o Full review

o Requires CAB authorisation

Major

Major changes involve higher risk and necessitate detailed reports, requiring both CAB and management approval.

o High risk

o Detailed report

o Requires CAB & management authorisation

Emergency

Emergency changes are urgent and aimed at resolving incidents with a high risk of failure, allowing for a flexible pool of approvers.

o Urgent

o Resolves incident

o High risk of failure

o Flexible pool of approvers