Experience

The Experience categorises an organisation's familiarity with implementing changes, allowing for a more nuanced understanding of potential risks and requirements for each change request.

This framework ranges from No Experience, where a change has never been implemented, to Routine, where similar changes are frequently executed as part of normal operations.

No Experience

o Never implemented this change or a change like this before.

Previously Done With Issues

o Implemented this or similar change before but have had issues during implementation that may have caused an outage, defect or required roll-back.

Limited Experience

o Successfully implemented this or similar change a few times.

Experienced With Multiple Successes

o Successfully implemented this or similar change a large number of times.

Routine

o Successfully implemented this or similar change often as part of normal operations.