Incident Management Workflow

The Incident Management Workflow is a critical component of effective IT service management. It ensures that incidents are systematically handled from detection to resolution.

This page provides a comprehensive example of an incident management workflow, including a flow diagram for visualising the end-to-end process. This state diagram captures the relationships between statuses and a practical Jira implementation, showcasing how the workflow can be operationalised within a real-world ITSM tool.

These elements illustrate how the workflow aligns with ITIL best practices, supports seamless collaboration, and drives efficient incident resolution. This example is a reference for organisations looking to optimise their incident management processes.