The Change Types categorise various change requests to facilitate effective organisational management and prioritisation. Each type has distinct characteristics, risk levels, and approval processes, allowing stakeholders to navigate the change management landscape with clarity and precision.
ASAP to resolve an incident
Resolves incident
High risk of failure
Urgent change
Flexible pool or approvers
Management and CAB authorisation
Detailed report/proposal needed
High-risk change
Scheduled, assessed and authorised following a process
Important change to service, process, or infrastructure
Full change management review
Requires final authorisation from CAB
Low risk, pre-authorised changes, well understood and fully documented
It can be fully automated
Automate approvals
Straightforward and frequent change
Documentation needed
No further authorisation is required
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