Change Types

Types

Emergency Change Request

• ASAP to resolve an incident

• Resolves incident

• High risk of failure

• Urgent change

• Flexible pool or approvers

Major Change Request

• Management and CAB authorisation

• Detailed report/proposal needed

• High-risk change

Normal Change Request

• Scheduled, assessed and authorised following a process

• Important change to service, process, or infrastructure

• Full change management review

• Requires final authorisation from CAB

Standard Change Request

• Low risk, pre-authorised changes, well understood and fully documented

• It can be fully automated

• Automate approvals

• Straightforward and frequent change

• Documentation needed

• No further authorisation required

Example Change Request Form