Change Types

The Change Types categorise various change requests to facilitate effective organisational management and prioritisation. Each type has distinct characteristics, risk levels, and approval processes, allowing stakeholders to navigate the change management landscape with clarity and precision.

Types

Emergency Change Request

• ASAP to resolve an incident

• Resolves incident

• High risk of failure

• Urgent change

• Flexible pool or approvers

Major Change Request

• Management and CAB authorisation

• Detailed report/proposal needed

• High-risk change

Normal Change Request

• Scheduled, assessed and authorised following a process

• Important change to service, process, or infrastructure

• Full change management review

• Requires final authorisation from CAB

Standard Change Request

• Low risk, pre-authorised changes, well understood and fully documented

• It can be fully automated

• Automate approvals

• Straightforward and frequent change

• Documentation needed

• No further authorisation is required

Example Change Request Form