What is Change?

In ITIL v4.0, a change is defined as any addition, modification, or removal that could directly or indirectly impact services. At 7ft10, we expand this definition to encompass several critical areas that may require change management:

• Processes: Adjustments or improvements to existing workflows.

• Technological/System Changes: Implementing new technologies or updating current systems.

• Equipment, Hardware, and Software: Any modifications to physical or digital assets.

• Staff Changes: Alterations in personnel roles or responsibilities.

• Legal and Legislative: Compliance-related adjustments driven by changes in laws or regulations.

• Personnel Training: Initiatives aimed at equipping staff with new skills or knowledge.

• Supplier Selection and Management: Changes in vendor relationships or management strategies.

Additionally, other change types can be linked to various process elements, including inputs, resources, activities, controls, measurements, and outputs.

It’s important to note that specific changes are exempt from this procedure. Specifically, changes that are part of the system's routine operations and administration and do not fundamentally alter its functioning are not subject to this framework.

By establishing clear definitions and boundaries around what constitutes a change, organisations can better manage the complexities associated with transformation and ensure a smoother transition to new ways of operating.

For more detailed insights, we recommend exploring ITIL v4.0 guidelines and their approach to change management in further detail.