Prove

In the Prove phase, you conduct a comprehensive review of the change initiative's outcomes, allowing sufficient time for the new processes to settle. Depending on the complexity and scale of the change, this phase can last from a few minutes to several months.

This stage is crucial for embedding the change within the organisation. A component of this process is the post-implementation review (PIR), which evaluates the overall effectiveness of the rollout. This review captures insights about the change's success, highlighting strengths and identifying improvement areas. A simple comment from the requestor or implementor may suffice for minor changes, while more substantial changes warrant a detailed assessment.

Metrics are instrumental in determining the success of the change. For example, if a change request involves implementing a new router, you can assess its performance by analysing network speed and reliability compared to the previous system. Positive metrics will indicate that the change has achieved its intended outcomes.

Change request audits further enhance understanding of the organisation's overall state of change management. By examining data collected throughout the process, these audits identify trends, assess the effectiveness of change initiatives, and guide future strategies. This structured evaluation ensures the change is successfully integrated and yields long-term organisational benefits.

Activities

1. Post-Implementation Review (PIR):

   • Conduct a thorough evaluation of the change's effectiveness.

   • Gather feedback from stakeholders to assess the overall impact.

2. Metrics Analysis:

   • Collect data related to performance indicators.

   • Compare metrics pre- and post-implementation to gauge success.

3. Change Request Audits:

   • Review the data gathered at each change management stage.

   • Identify trends and lessons learned to inform future initiatives.

4. Stakeholder Feedback:

   • Engage with impacted individuals to capture qualitative insights.

   • Facilitate discussions around the change experience and areas for improvement.

5. Documentation:

   • Record findings, outcomes, and recommendations for future reference.

   • Ensure all relevant information is accessible for future audits and assessments.